Scammers and remote access
A common scheme: someone calls “from the bank”, “from the police” or “from the tax office”, frightens you and asks you to install a remote access program “to protect your money”. Through it they take money and codes. EnotRemote is built so this scheme doesn’t work, but the main rule is simple.
Hang up
Banks, the police, the tax office, phone companies and tech support never ask you to install a program and let them into your computer. If someone calls and asks you to press “Accept”, it is a scam.
How to recognize a scammer
- A call or message from the “bank’s security service”, an “investigator”, the “tax office” or your “phone company”.
- Hurry and fear: “your money is being taken right now”, “someone is taking a loan in your name”, “it’s urgent”.
- They ask you to install a remote access program, read out your computer’s address or press “Accept”.
- They ask for a code from a text message, an authenticator code or your recovery key.
- They ask you not to tell anyone about the call.
How EnotRemote gets in their way
- Nobody connects without your “Accept”, and the button has to be held: you can’t let anyone in by accident.
- The “Accept” window shows the email of the person connecting, how old their account is, and a scam warning. An account created today is a reason to be careful.
- Connecting takes an account with a confirmed email and a code from an authenticator app.
- While someone is connected, a pill on the screen shows their email and an “End” button. Nobody connects unnoticed.
- The computer’s address changes every minute. Whoever you didn’t allow to connect again can’t come back after the session, even with the address written down.
- A session with no input ends by itself after an hour.
If you already let a scammer in
- Press “End” on the session pill at the top of the screen.
- Call your bank on the number on the back of your card and block your cards. Don’t call back the number that called you.
- In “Settings”, under “This computer’s address”, open “Allowed to come back” and press “Revoke” for everyone you don’t know.
- If unattended access is on, change the permanent password or turn it off: “This computer”, then “Unattended”.
- Change the passwords of your email, bank and government services if you typed them during the session.
- Report it to the police.
Never tell anyone
- Your EnotRemote password and authenticator codes.
- Your backup codes and recovery key.
- Codes from text messages and bank passwords.
If you help your family
Agree in advance: only you connect to them, and you always call them yourself. Let them press “Accept” only when the window shows your email.