Delete your account and data

Request deletion by email

1. Email legal@shmelevs.ru from the email address registered to your account. Use the subject “Delete my EnotRemote account”.
2. In the message, write: “Please delete my EnotRemote account and its associated personal data.”
3. Send the email. The operator may ask follow-up questions to verify your identity, as described in section 11.2 of the Privacy Policy.

If you already have the app

You can also delete your account in the app. This is an alternative; an email request does not require installing the app.

1. Open “Account” and choose account deletion.
2. Confirm deletion inside the app with your password and an authenticator code or a backup code.
3. A confirmation email is sent after deletion. All devices are signed out of the account.

What is deleted when the account is deleted

Under section 6.2 of the Privacy Policy, the following data is destroyed immediately upon account deletion:

• Your email and name. An internal record without personal data replaces the email.
• Password verification data, the second-factor secret and backup codes.
• The encrypted address book and desktop images, devices and their keys, and the recovery key.
• Sign-in sessions and the security event log.

What is retained and for how long

Under section 6.3, remote session records, their technical results, complaints and blocks remain linked to an identifier without your email or other account information. Support messages are unlinked from the account. Section 4 sets the retention periods for these and other data:

• Session records, technical results and update checks: until the processing purpose is achieved. Complaints and blocks: for as long as they are needed to protect users.
• Support messages and emails, including the deletion request: until the processing purpose is achieved.
• Website statistics log: 180 days. Website security log with full IP addresses: 14 days.
• IP addresses, ports and online status: for the connection duration, and in server technical logs that are size-limited and overwritten.
• Yandex Metrica data: under its terms, until you opt out of analytics. Use “Cookie settings” at the bottom of the site to opt out.
• Payment, accounting and donation data, if any: 5 years.

Encryption and processing terms

Remote session content is not recorded or stored. The address book is encrypted on your devices; the operator has no key to read it. Under section 4.3, data is destroyed or anonymized within 30 days after its retention period expires, its purpose is achieved or consent is withdrawn, unless another basis applies. Section 11 of the Privacy Policy sets out the terms and response periods for requests.